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Privacy policy

Last Updated: 2026

ZhiCheng Flower Factory values the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, browse products, submit inquiries, place orders, request customization services, or contact us through our website.

1. Who We Are

ZhiCheng Flower Factory is a source manufacturer specializing in artificial flower design, production, showroom display, wholesale supply, customization, and global export.

Yiwu Showroom Address: 2F, 1-23-25-48, Jinfuyuan Flower Market, Yiwu, Zhejiang, China

Shandong Factory Address: Pingyuan County, Dezhou, Shandong, China

Contact Person: Yao Zhiquan

Phone / WeChat: 15857909760

WhatsApp: +8613758965573

Email: To be confirmed

2. Information We May Collect

When you use our website or contact us, we may collect the following information depending on business needs.

Contact information: your name, company name, country or region, phone number, email address, WhatsApp, WeChat, or other contact details.

Inquiry and purchasing information: product categories you are interested in, purchase quantity, target market, customization requirements, sample requests, packaging requirements, shipping needs, quotation records, and communication content.

Order information: ordered products, quantity, price, shipping address, logistics method, payment status, shipment records, and after-sales communication.

Website usage data: IP address, browser type, device type, access time, visited pages, language preference, referral link, and Cookie information.

Customization and sample information: images, sample requirements, design files, packaging documents, or other materials needed for quotation, sampling, production, and order communication.

3. How We Use Your Information

We use your information to respond to product inquiries, prepare quotations, and recommend suitable artificial flowers, bouquets, greenery, wedding floral decor, project decoration products, and customized solutions.

We also use information to process samples, orders, payments, packaging, shipments, logistics, and after-sales services.

Your information may be used to provide wholesale purchasing, mixed orders, sample customization, bulk production, and global export services.

In addition, we may use data to improve our website content, product display, customer service, sourcing process, security, fraud prevention, risk control, and legal compliance.

If you have agreed to receive them, we may also send new product information, catalogs, showroom updates, or cooperation news.

4. Cookies and Website Technologies

Our website may use Cookies or similar technologies to save language settings, improve browsing experience, collect website statistics, analyze website performance, and optimize product display.

You may manage or refuse Cookies through your browser settings. However, disabling Cookies may affect certain website functions, such as language switching, account login, shopping cart, or inquiry functions.

5. Information Sharing

We do not sell or rent your personal information to third parties.

When necessary, we may share limited information with logistics companies, freight forwarders, payment service providers, website hosting providers, email service providers, data storage providers, technical service providers, customs, tax authorities, regulatory bodies, or import and export service providers.

Such sharing is only for order processing, delivery, payment, export, legal compliance, or website operation.

6. Data Retention

We retain your information only for as long as necessary to achieve business purposes or comply with legal requirements.

For inquiries, orders, invoices, logistics, after-sales, and compliance-related records, we may retain information for a longer period. When information is no longer needed, we will delete, anonymize, or securely store it.

7. Information Security

We take reasonable technical and management measures to protect your information, including HTTPS / TLS encrypted transmission, limited backend data access, secure management of customer and order information, and regular checks of website and server security.

Please understand that internet transmission and electronic storage cannot be guaranteed to be completely secure. We will make reasonable efforts to protect your information, but we cannot guarantee absolute security.

8. Your Rights

Depending on applicable laws and regulations, you may request access to your information, correction of inaccurate data, deletion of unnecessary information, withdrawal from marketing messages, or restriction of certain data processing.

To exercise these rights, you may contact us through the contact information published on our website.

9. Children’s Privacy

Our website and services are mainly intended for business buyers, wholesalers, flower shops, wedding companies, project buyers, and international trade customers. We do not actively provide services to minors.

If we discover that we have collected personal information from a minor without guardian consent, we will delete such information after verification.

10. International Data Transfer

As ZhiCheng Flower Factory provides artificial flower wholesale, customization, and export services to global customers, your information may be transferred or processed in different countries or regions as needed for inquiry handling, order communication, logistics arrangement, payment processing, website technical support, or customer service.

We will take reasonable measures to protect your personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time due to business changes, website function updates, service changes, or legal requirements. The updated Privacy Policy will be posted on our website and will take effect from the date of publication.

12. Contact Us

ZhiCheng Flower Factory