ZhiCheng Flower Factory provides artificial flower supply and shipping services for global customers. We support wholesale purchasing, mixed orders, sample orders, customized orders, and bulk production orders.

1. Order Processing

After receiving your inquiry or order, our team will confirm product styles, quantity, colors, packaging method, delivery address, and preferred shipping method with you.

For ready stock products, we can usually arrange preparation and shipment more quickly. For customized products or bulk production orders, the preparation time depends on product complexity, order quantity, and packaging requirements.

2. Shipping Methods

We can help arrange the following shipping methods according to customer needs:

International Express

Suitable for samples, small orders, and urgent shipments.

Air Freight

Suitable for medium-volume orders that require faster delivery.

Sea Freight

Suitable for large wholesale orders and container shipments, with more economical shipping cost.

Railway or Land Transportation

Available for some countries and regions depending on logistics routes and shipping conditions.

3. Trade Terms

Depending on customer requirements, we can discuss EXW, FOB, CIF, or other suitable trade terms. Specific trade terms, shipping costs, and responsibilities of both parties should be confirmed clearly before placing the order.

4. Shipping Cost

Shipping cost depends on cargo weight, volume, number of cartons, destination country, shipping method, and packaging requirements.

Before shipment, we can provide a shipping cost estimate based on the actual order information. The final cost may vary depending on logistics company quotations, international shipping conditions, and destination policies.

5. Packaging

We use suitable packaging for different products, including artificial bouquets, single stem flowers, artificial greenery, hanging floral decor, potted succulents, artificial trees, and wedding floral decor.

Packaging options may include carton packing, OPP bag packing, wholesale packing, or customized packing. For products that are easily compressed or large in size, we can reinforce the packaging when needed to reduce the risk of damage during transportation.

6. Customs, Duties, and Import Fees

For international shipments, customs clearance, import duties, taxes, and other local charges in the destination country are usually the buyer’s responsibility, unless otherwise agreed before order confirmation.

We can provide necessary commercial documents according to order and export requirements to assist with logistics and customs clearance.

7. Delivery Time

Delivery time depends on the destination country, shipping method, customs clearance speed, logistics company arrangement, and peak shipping seasons. Delivery times provided by logistics companies are usually estimates and are not absolute guarantees.

8. Shipment Tracking

After shipment, if tracking information is available, we will provide the tracking number or relevant logistics information so that customers can check the shipment status.

9. Shipping Damage or Issues

If you find damaged packaging, missing products, or other shipping issues upon receiving the goods, please contact us as soon as possible and provide photos of the outer carton, products, and shipping label. We will check the situation and help provide a reasonable solution.

10. Contact Us

If you have any questions about shipping methods, packaging requirements, delivery time, or logistics costs, please contact us through the contact information published on our website.

ZhiCheng Flower Factory

Yiwu Showroom Address: 2F, 1-23-25-48, Jinfuyuan Flower Market, Yiwu, Zhejiang, China

Shandong Factory Address: Pingyuan County, Dezhou, Shandong, China

Contact Person: Yao Zhiquan

Phone / WeChat: 15857909760

WhatsApp: +8613758965573

Website: https://www.zhichengflowers.com